Achievements

“January 29, 2025

To Highland Court Memory Care,

Activated Insights… a nationally recognized customer satisfaction firm, conducted interviews with
Highland Court Memory Care customers over the past year, assessing satisfaction across multiple service aspects.

From the results of these interviews, Activated Insights has determined that Highland Court Memory Care has qualified for a
Customer Experience Award™ in the following service areas:
Variety of Food/Menu Choices
Quality of Food
Response to Problems
Dignity and Respect
Move-in Process
Safety and Security
Recommend to Others
Overall Customer Experience

Earning the Customer Experience Award shows that Highland Court Memory Care consistently ranks among the top 15% of care
providers nationally. This reflects their strong dedication to continuous improvement and exceptional care, securing their position
among the top care providers nationwide.

Activated Insights congratulates the staff of Highland Court Memory Care for this well-deserved honor.
Bud Meadows
CEO
Activated Insights”

Highland Court Memory Care successfully completed a 4-step vetting process, earning the accreditation for Excellence in Senior Living given by Assisted Living Magazine in 2023.  You can read more about our achievement here.

It is a great honor that our outstanding standard of care and service, evaluated through online reviews, publications, and industry standards, has set us apart in the senior living industry.